Learning & Talent Operations Manager

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

We're on a mission to give our colleagues an amazing work/life balance! We are trailing the four day working week, get paid 100% for 80%!

Job Title: Learning and Talent Operations Manager

Location: Office (Bolton) (Hybrid)

Hours: 9-5, Monday to Friday

Contract Type: Permanent 37.5 hours per week

Salary: Up to £50,000 per annum

About the Role

Outcomes First Group is hiring a Learning and Talent Operations Manager to join our growing team.

We are looking for an Operations Manager to provide first class responsive and efficient operational support that enables the delivery of learning and talent strategy and activities, providing excellent customer service to internal and external stakeholders.

Key Responsibilities:

Team Leadership and Management:

• Lead the L&T operations team, providing coaching, performance management, and resource planning.

• Cultivate a high-performing team culture, aligned with OFG's values and strategic priorities.

Operational Excellence:

• Drive and maximize operational performance to meet strategic goals, targeting an NPS of +70.

• Develop and refine systems, processes, and workflows to deliver superior customer service.

• Monitor and manage budgets related to L&T activities.

System Ownership:

• Act as the owner of the Learning Management System (LMS), ensuring its functionality meets

• organizational needs.

Strategic Planning and Proactive Support:

• Anticipate future strategic requirements and align operational practices accordingly.

• Provide rapid-response support for OFSTED visits and compliance needs.

Key Program Oversight:

• Manage operational components of L&T initiatives, including induction programs, apprenticeships, qualifications, and leadership programs (e.g., NPQs, TOT).

• Oversee scheduling, compliance reporting, and training logistics.

Qualifications & Skills:

• Proven experience in operations management within learning, talent, or HR settings.

• Strong leadership and team management skills, with a track record of developing high-performing teams.

• Familiarity with LMS systems

• Expertise in customer service delivery and process optimization.

• Familiarity with Learning Management Systems and compliance frameworks.

• Exceptional communication, organizational, and problem-solving skills.

We’re looking for someone who thrives on challenges and will maintain strong working relationships to deliver results and drive change.

Why join Outcomes First Group?

About the Group

Outcomes First Group is the leading provider of specialist education in the UK. We exist to give neurodivergent children and young people access to a great education that caters to their specific needs, abilities and aspirations.

There are three brands in our Outcomes First family: Acorn Education, Options Autism and Momenta Connect. Together, we educate, care for and support children, young people, and adults across the UK, empowering them to be happy and make their way in the world.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Our Vision

We believe that with a great education, every neurodivergent pupil can thrive and make their way in the world.

Our Mission

Every day we improve the lives of our pupils, their families, and local communities through a relentless focus on wellbeing and learning.

Our Promise*

We are kind to ourselves and each other…We work together… and we make things happen.*Our Promise sits alongside our Vision and Mission. It describes the sort of people we are and our commitment to how we treat each other, work together, and behave.

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

• Life Assurance

• Pension scheme with options to increase your contributions

• “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks

• Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.

And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

• A wide range of health, wellbeing, and insurance benefits

• 100’s of discount options valid in the UK and abroad

• Cycle to Work Schemes

• Electric Car Purchase Scheme

• Critical illness cover

And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

We're on a mission to give our colleagues an amazing work/life balance!

Equal Opportunities - Equal Opportunities

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