1st Line IT Service Desk Engineer

Full Job Description

At OFG, we are on a mission to ensure our colleagues have an amazing work/life balance! 

Job Title:  1st line IT Service Desk Engineer

Hours:      37.5 hours per week, Monday to Friday  

Location:  Bolton

Salary:      £23,839.20 per annum

Contract: Fixed Term - 6 Months

We are looking for a 1st line IT Service Desk Engineer to join our IT team. 

As our 1st line IT Service Desk Engineer, you will be the first point of contact for all OFG employees who require IT support, and log interactions through the service desk ticketing system. 

You will be responsible for troubleshooting and resolving 1st line issues including incidents, problems, and service requests, and provide clear and consistent communication to the end user. 

This is a busy role, that will allow you to grow your IT skills in a complex organisation. You’ll need excellent customer service skills, a sense of urgency, and a problem-solving attitude. 

To be successful in this role you will need experience in the following:

Technical skills:

• Microsoft 365 experience (preferred)
• Active Directory/Azure (preferred)
• Knowledge of MDM (preferred)
• VOIP/Telephony solutions (preferred)
• Microsoft Windows 10 (preferred)

Experience and skills:

• Strong customer service skills
• Service desk experience working tickets (preferred)
• Good knowledge of Microsoft products from Windows 10, MS Office, etc. (preferred)
• Good knowledge of working within an ITIL framework (preferred)
• Good understanding of IT infrastructure (preferred)
• Good working knowledge of current software packages and operating system (preferred)
• Basic knowledge of IT hardware (preferred)
• Strong customer service skills
• Excellent communication, organisational and interpersonal skills
• Ability/willingness to learn, prioritise workload and meet tight deadlines and can take ownership of tasks with good attention to detail
• Ability to work on own initiative, tackle tasks proactively, address and resolve problems and able to follow a methodical approach to service issues
• Ability to diagnose faults in the hardware/software/operating systems used
• Contributes to, supports and works within the team
• Ability to work well with challenging customers and under pressure
• Has a professional and friendly demeanour, positive and flexible attitude

About IT 

With four key functions spanning from Service Desk, Security, Infrastructure, and Projects, our IT team runs on the ethos of promoting from within and building lifelong careers. Working with our highly experienced team, joining us means exposure to a range of problems, solutions, and technologies. We work as one driven unit to ensure that our goal to help build incredible futures for all the individuals who use our services is achieved. 

About the Group

Outcomes First Group exists to make sure vulnerable people get the opportunities they need, whether that involves providing them with specialist education and residential care or finding them dedicated foster families in which they can thrive.

There are three main organisations in our Outcomes First family: Acorn Education, Options Autism and Momenta Connect. Together, we educate, care for and support children and young people across the UK, empowering them to be happy and make their way in the world.

Why work for us?

Your wellbeing is very important to us, and we know that being able to choose the benefits that suit you and your family will support your wellbeing. 

Whatever your role and wherever you’re located, you’ll love VISTA, our flexible benefits platform which lets you tailor your benefits package. 

And when your circumstances change…no problem. You can flex, trade and add to your benefits package to suit your circumstances. 

• Critical illness cover and life assurance options
• Company Pension with options to increase your contributions
• Private medical and dental Insurance
• 100’s of discount options valid in the UK and abroad
• Eco-Car Scheme 
• “Your Wellbeing Matters"- access to a wide range of first-class mental health support services and physical health checks
• Career development opportunities
• Professional support networks and groups

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

We are an Equal Opportunities Employer. 

Winner UK Best Workplaces for Women™ Awards 2023, for the past 3 years.

Winner UK Great Place to Work™ Awards, for the past 4 years.

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