Receptionist & Administrator - Great Barr Campus

Full Job Description

Receptionist & Administrator
Care First: Further Education Campuses – Great Barr Campus is primary base – however you will be required to work across Tamworth Campus and Walsall Campus
Salary: £22,160.62 per annum (not pro rata)
Hours: 37.5 hours per week | Monday to Friday | 8.30am – 4.30pm
Contract: Permanent | Term Time plus two weeks
Eligibility: UK applicants only. This role does not offer sponsorship.

As College Receptionist Administrator, you will be at the centre of college life - supporting staff, pupils and families while ensuring our administrative systems are accurate, compliant and well organised. Most importantly, you’ll share our values of care, integrity and teamwork, and want to make a real difference in a college community that genuinely values its people.

Your role will include:

• To act as the first point of contact, providing a friendly and professional welcome to visitors, parents and professionals, while managing calls, emails and enquiries effectively.
• Maintain reception operations, including visitor sign-in, safeguarding compliance, keeping the area tidy, and handling post and deliveries.
• Provide confidential administrative support, maintaining accurate records and databases such as attendance and contact details.
• Support admissions processes, including responding to enquiries and preparing relevant documentation.
• Assist with the organisation of meetings, reports, correspondence and general office coordination.
• Ensure compliance with GDPR, safeguarding requirements and confidentiality of all sensitive information.
• Contribute to the wider team by supporting additional tasks, attending training and meetings, and undertaking other duties as required.

Who we are looking for

We’re looking for someone who:

• Has strong IT skills, particularly in Microsoft Word, Excel, PowerPoint and Outlook
• Is confident handling sensitive and confidential information
• Can manage multiple priorities and work effectively under pressure
• Has excellent communication skills and a friendly, professional approach
• Takes pride in being organised, reliable and detail-focused

Most importantly, you’ll share our values of care, integrity and teamwork, and want to make a real difference in a college community that genuinely values its people.

We are proud to be part of Options Autism, which for over 19 years has delivered specialist care and education for children, young people and adults with autism and complex needs. Together, we are part of Outcomes First Group, pioneers of innovative, evidence-based approaches that create meaningful, measurable outcomes.

In 2025, Outcomes First Group was officially certified as a ‘Great Place to Work’ for the sixth year running — something we’re incredibly proud of.

Why Join Care First?

Care First provides person-centred education and day provision for young adults with learning difficulties, autism, mental health needs and complex needs. Our tailored programmes help learners develop life skills, build independence and thrive within their communities.

We are proud to be part of Options Autism, which for over 19 years has delivered specialist care and education for children, young people and adults with autism and complex needs. Together, we are part of Outcomes First Group, pioneers of innovative, evidence-based approaches that create meaningful, measurable outcomes.

In 2025, Outcomes First Group was officially certified as a ‘Great Place to Work’ for the sixth year running — something we’re incredibly proud of.

Why Join Us?

We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

• Life Assurance
• Pension scheme with options to increase contributions
• “Your Wellbeing Matters” – mental health support and physical health checks
• Flexible Benefits Platform (Vista), including:
  • Health, wellbeing and insurance benefits
  • Hundreds of UK and international discounts
  • Cycle to Work Scheme & Electric Car Purchase Scheme
  • Critical illness cover
  • Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.

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