Administrator/Receptionist

Full Job Description

At OFG we allow for greater work life balance and extra time to do the things you love outside work

Job Title:  Administrator/Receptionist
Location:  Bankside School, Worcester, WR8 0AD
Hours:      37.5 hours per week | Monday to Friday | 8.30am – 4.00pm
Salary:      £22,160.62 per annum (not pro rata)
Contract:  Permanent | Term Time Only
Start:         September 2026
UK applicants only – no sponsorship available

About the Role

As our Administrator & Receptionist, you will provide outstanding front‑of‑house and administrative support across the school. You will help ensure that every interaction — whether with a pupil, parent, visitor or colleague — reflects our ethos of care, respect and high expectations.

You will deliver well‑structured, reliable and responsive administrative services that contribute to a positive experience for everyone who walks through our doors.

This is an exciting opportunity to develop your skills in a challenging, motivating and deeply rewarding environment, particularly if you have experience or interest in supporting pupils with social, emotional and mental health needs.

What you will be doing:

• Provide a warm, professional and efficient reception service for pupils, families, visitors and external partners.
• Deliver high‑quality administrative support to ensure the smooth running of daily school operations.
• Maintain accurate and compliant systems for attendance, safeguarding, pupil information and school documentation.
• Coordinate meetings, appointments and school events, ensuring effective preparation, communication and follow‑up.
• Manage incoming calls, emails and enquiries with professionalism and care.
• Support admissions, transitions, referrals and multi‑agency communication.
• Work closely with the SENCo and pastoral team to maintain robust systems for recording and reviewing pupil information.
• Uphold high standards of confidentiality, organisation and professionalism at all times.

What you will bring:

Essential

• Proven ability to plan, organise and deliver high‑quality administrative and reception support in a busy school environment.
• Excellent communication skills with the confidence to interact professionally with pupils, families, staff and external agencies.
• Strong digital competence, including use of MIS platforms, spreadsheets and communication systems.
• Ability to manage competing priorities, remain calm under pressure and maintain high standards of accuracy.
• Sound understanding of safeguarding, confidentiality, data protection and statutory expectations for independent special schools.

Desirable

• Experience working in a school, SEMH provision or similar setting.
• Familiarity with school MIS systems such as Arbor, SIMS or Bromcom.
• Knowledge of attendance processes, safeguarding administration or multi‑agency communication.

About Us

Bankside School is an exciting new venture near Hanley Castle, Worcester. Our new specialist school caters for students aged 11-18 years old with Autism, Complex needs and learning disabilities.

For over 19 years, Options Autism has provided specialist care and education for children, young people, and adults with autism, complex needs, and learning difficulties. As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care.

We are really proud to say that in 2025 Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running.

Why Join Us?

We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

• Life Assurance
• Pension scheme with options to increase contributions
• “Your Wellbeing Matters” – mental health support and physical health checks
• Flexible Benefits Platform (Vista), including:
  • Health, wellbeing and insurance benefits
  • Hundreds of UK and international discounts
  • Cycle to Work Scheme & Electric Car Purchase Scheme
  • Critical illness cover
  • Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.

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