Receptionist/Pupil Administrator

Full Job Description

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Job Title:  Receptionist/Pupil Administrator
Location: Kestrel House School, Crouch End, London N8 9EA
Salary:      £26,775.00 per annum (not pro rata)
Hours:      37.5 hours per week | Monday to Friday | 8:00am – 4:15pm
Contract: Permanent | Term Time plus 3 Weeks
Start:        September 2026
UK applicants only – this role does not offer sponsorship

About the Role

As part of our continued growth, Kestrel House School, is looking for a friendly, organised and proactive Receptionist / Pupil Administrator to join our dedicated team.

This is much more than a reception role. You'll be the welcoming face of our school, providing exceptional support to pupils, families, visitors and colleagues while helping to ensure the smooth day-to-day running of the school office. Every day is different, offering the opportunity to make a real impact within a caring and supportive school community.

If you're passionate about organisation, enjoy working with people and want a rewarding role where your contribution truly matters, we'd love to hear from you.

What You'll Be Doing

• Welcome visitors, parents and professionals, providing a warm, professional first impression.
• Manage telephone calls, emails, post and deliveries, ensuring enquiries are handled efficiently.
• Provide high-quality administrative support to the Senior Leadership Team and wider school staff.
• Coordinate pupil admissions, referrals, assessments and maintain accurate pupil records.
• Ensure the reception and school office remain organised, welcoming and professional.
• Maintain confidential records and school databases, ensuring accuracy and compliance.
• Support safeguarding, attendance, health & safety and other key school administration processes.
• Work collaboratively with colleagues to help ensure the smooth running of the school every day.

About You

We're looking for someone who:

• Holds GCSE Grade 4/C or above (or equivalent) in English and Maths.
• Has previous administration experience, ideally within education, healthcare or another regulated environment.
• Is a confident communicator with excellent customer service and interpersonal skills.
• Is highly organised, with excellent attention to detail and the ability to manage a varied workload.
• Is approachable, professional and enjoys working as part of a supportive team.
• Understands the importance of confidentiality and safeguarding.
• Is proactive, flexible and able to work calmly in a busy environment.
• Is committed to making a positive difference to the lives of children and young people.

About Us

Kestrel House School is a Special Educational Needs (SEN) School. We help educate and support pupils who have complex needs and specialise in the communication and learning challenges associated with Autism.

We want each pupil at Kestrel House School to achieve their own ambitions and to live fulfilling and productive lives. We want you to encourage everyone to achieve their potential and dream big, despite of any challenges you or they may face. This can be achieved by assisting and supporting the class teachers with the agreed learning plans, whilst also being responsible for safeguarding the pupils. This will include making sure they are healthy, safe and as comfortable as possible and assisting with the physical, emotional, educational and personal care needs for each individual.

The site is in London, Haringey Borough within Crouch End area, quite close to central London. The location has the advantage of easy access to public transport, having the over ground station located 5 to 10 min walk away from the school and a 2 bus stops right outside of the school front gates.

For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running.

Why Join Us?

We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

• Life Assurance
• Pension scheme with options to increase contributions
• “Your Wellbeing Matters” – mental health support and physical health checks
• Flexible Benefits Platform (Vista), including:
  • Health, wellbeing and insurance benefits
  • Hundreds of UK and international discounts
  • Cycle to Work Scheme & Electric Car Purchase Scheme
  • Critical illness cover
  • Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.

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