Applications Manager

Full Job Description

In 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running.

Job Title: Applications Manager
Location: UK
Working Pattern: 37.5 hours per week | Hybrid (occasional travel required)
Salary: £42,000 per annum
Contract: Permanent, Full Time
Please note: UK applicants only | No sponsorship available

About us

Outcomes First Group is the UK’s largest independent provider of specialist education and care. We deliver personalised, research-led support that helps every child thrive.

As a growing organisation, we continue to invest in our people and services to deliver high-quality outcomes across our sites.

About the Role

This role sits within the Group Applications team and plays a key role in shaping and supporting the organisation’s applications strategy.

You will oversee the implementation, configuration and ongoing management of SaaS applications across the business, ensuring systems are fit for purpose, well-integrated and aligned to both group standards and local requirements.

You’ll work closely with internal stakeholders and external suppliers to ensure applications are optimised, users are supported, and systems continue to evolve in line with business needs.

Key Responsibilities

Applications Management & Strategy

• Support the ongoing development and optimisation of the Group applications landscape
• Assess existing systems to ensure they remain aligned to business needs
• Support the selection and implementation of new applications where required
• Contribute to the wider applications strategy, focusing on continuous improvement

Systems, Integration & Data

• Ensure SaaS applications are effectively integrated with internal systems and data platforms
• Work with stakeholders to support data quality, consistency and accessibility
• Ensure systems operate in line with regulatory, legal and security requirements
• Produce multi-case models (base, downside, upside) to assess cash flow, liquidity and financial resilience

User Support & Stakeholder Engagement

• Provide support to end users, promoting best practice and effective use of systems
• Act as a key interface between the business and third-party suppliers
• Translate technical information into clear, user-friendly guidance

Delivery, Maintenance & Improvement

• Support the delivery of product roadmaps, including enhancements and new features
• Maintain documentation, processes and standards across applications
• Coordinate system upgrades, maintenance and issue resolution
• Identify opportunities to improve performance, efficiency and user experience

Experience, Skills & Qualifications

Essential

• Experience in an Applications Manager or similar role within a SaaS or systems environment
• Experience managing the full application lifecycle (requirements through to implementation and support)
• Strong stakeholder management skills, with the ability to work across technical and non-technical teams
• Experience supporting system configuration, troubleshooting and end-user issues
• Strong organisational, communication and problem-solving skills
• Customer-focused mindset with a commitment to service quality

Desirable

• Familiarity with Agile or project management methodologies
• Experience with education systems (e.g. MIS, safeguarding or assessment platforms)
• Experience with CRM systems
• Understanding of system integration, data flows or data platforms

Why Join Us?

You’ll be joining a growing organisation where technology plays a key role in delivering positive outcomes for children and young people.

As part of our central team, you’ll have the opportunity to shape how systems are used across the Group, working closely with stakeholders to drive efficiency, innovation and continuous improvement.

Benefits

• Life Assurance
• Pension scheme with flexible contribution options
• “Your Wellbeing Matters” – mental and physical health support
• Family Growth Support, including enhanced maternity and paternity leave
• Flexible benefits via Vista (Cycle to Work, Electric Car Scheme, discounts, critical illness cover, and more)

We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS check.

We are an Equal Opportunities Employer.

We reserve the right to close the vacancy early if a high volume of suitable applications is received. Outcomes First Group is committed to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed, we do not accept liability for any loss of earnings or costs incurred due to delays or changes in compliance processes. All stages are subject to safeguarding checks and statutory requirements, which may affect timescales.